Return Policy

Return Policy - partnivo.com

At partnivo.com, we want you to be completely satisfied with your auto and motorcycle parts purchase. This Return Policy outlines the terms and procedures for returning products, ensuring a fair and straightforward process for all customers.

Eligibility & Timeframe: You may return unused, undamaged, and unaltered products within 30 calendar days from the date of delivery. Products must be returned in their original packaging, with all tags, manuals, and accessories intact. Custom-made parts, specialized components, and clearance items are non-returnable unless they are defective.

Return Process: To initiate a return, please contact our customer support team with your order number and reason for return. Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed return shipping instructions. Returns without a valid RMA number will not be accepted or processed.

Return Shipping Costs: For defective or incorrectly shipped products, partnivo.com will cover the return shipping costs. For non-defective returns (e.g., change of mind), the customer is responsible for all return shipping fees, which are non-refundable.

Refund Process: Once we receive and inspect the returned item (typically within 3-5 business days), we will verify its eligibility. Approved refunds will be processed to the original payment method within 7-10 business days. Please note that refund processing times may vary depending on your payment provider.

Defective Products: If you receive a defective or damaged product, please notify us within 7 days of delivery. Provide clear photos of the defect/damage and your order details, and we will arrange for a replacement, exchange, or full refund (including original shipping costs) at no additional cost to you.